FAQs

FAQs

 

FOR NEW CUSTOMERS

Do I qualify? Or, does my family qualify?

Many people do not have the resources to adequately meet all of their basic needs such as housing, food, clothing, education, and healthcare. BFP Self-Checkout is a program that was developed to help households making tough choices about how to spend limited resources to increase the quality, variety, quantity, and desirability of food in the household.

Eligibility is based on self-identified need. We do not have restrictions based on income, SNAP eligibility, or any other specific criteria. As long as you live OR work in Dare County, you are welcome to shop if you are currently in need of access to more food.

 

Why do I have to attest to currently being in need of food assistance?

The Beach Food Pantry is dedicated to serving people making tough choices about how to spend their limited resources to adequately meet all of their basic needs. In order to maintain our non-profit status and our good standing with the food bank, the IRS and Feeding America require that we are intentional about how and to whom our food is distributed. By attesting, you acknowledge that you are in need of our services.

What do I need to set up an account?

 

You need a valid email address, a valid phone number, and a password.

 

What information will be collected when I shop? What does BFP Self-Checkout do with my information?

 

We never sell any information that we collect. For more details, please see our Privacy Policy.

 

At this time, we collect identical information to our in-store shopping application. At times, we may ask if you would be willing to participate in a survey or focus group to evaluate the program. These surveys and focus groups are optional.

 

How do I access BFP Self-Checkout?

 

BFP Self-Checkout is accessible online at www.BFPSelfCheckout.org anytime, anywhere you have internet connectivity—whether from your desktop or mobile device.

 

How do I switch between English and Spanish?

In the upper, right hand corner there is a drop down box. Click on the down arrow and choose your preferred language.

 How will I know if my order is successfully submitted?

Once you click on "Confirm Order", you will be prompted to confirm your order one more time. Once completed, you will receive a confirmation email. If you did not receive a confirmation email, please check your spam folder first and then contact us so we can attempt to help you complete your order. If you did not get a confirmation email, we cannot see your order. 

Will there be pickup reminders sent to me?

 Yes. We will text with a reminder. Please contact 252-261-2756 or Admin@BFPSelfCheckout.org for any questions or concerns regarding your order.

 

What do I need to bring with me to pick up my groceries?

Please bring the name of the person placing the order and your Order ID number.  It can be found right before the item details of your order in the confirmation email you will receive after submitting your order. It can also be found on the page that appears after you submit your order.

 

Do I need to bring shopping bags with me?

 

You do not need to bring shopping bags for your groceries. Your order will already be packed in grocery bags.

 

Will the shopping list always be the same every time I order?

 

No, the shopping list may not always be the same. However, Beach Food Pantry will work to provide pantry staples, dairy, frozen meats and fresh produce each week.

 

How many items will I be able to choose from on the shopping list?

 

That will depend on the week. We will strive to have a minimum of 35 items available to choose from, including milk, assorted fresh produce, frozen meats, canned foods and more. Items offered may have a limit that is listed on the website.

 

How often can I order groceries from BFP Self-Checkout?

 

You can order weekly through BFP Self-Checkout, however, there is a maximum capacity on the number of orders we can fulfill at this time, each week. Our goal is to gradually increase the order capacity as the pilot continues.

 

If we reach the capacity, we will be unable to accept any more orders. We will announce on the website when the order window will re-open for upcoming dates, and we encourage you to check back on the website to submit a new order.

 

When is the deadline to place my order?

Orders are placed with a 72-hour processing window to give us time to fulfill your orders. Example: Orders placed on Tuesday can be scheduled for picked no sooner than Friday.

 

How do I know my order was submitted? 

After you submit your order, an email confirmation will be sent to the email address you entered at checkout.  Please keep it for your records until you pick up your order.

 

If you don't receive an email confirmation within 24 hours of placing your order, please check your junk or spam email folder.  If it is not anywhere in your email account, please contact 252-261-2756 or Admin@BFPSelfCheckout.org.  

 

If I made a mistake on my order, how do I fix it?

 

Please contact 252-261-2756 or Admin@BFPSelfCheckout.org for any questions or concerns regarding your order as soon as possible.

 

FOR CURRENT CUSTOMERS

 

What if I forgot my password?

 

Click on the “Forgotten password?” link on the login page and you will be able to reset your password.

 

Can I select from pickup times or locations other than what is offered in the dropdowns?

 

Not at this time. Various pickup locations are currently being tested (retailer, school, community center), and are subject to change.

 

Beach Food Pantry is always evaluating the effectiveness of the program. If different pickup times/locations will be offered, we will communicate that to clients of BFP Self-Checkout.

 

If the pickup times and/or locations currently offered do not work for you, please contact Beach Food Pantry at 252-261-2756 to locate the Food Pantry or an onsite feeding program nearest you.

 

I don’t remember my order number/pickup date/location. Where can I find it?

 

Remember to save your confirmation email after you initially submit your order; your order number, pick-up date, and location can be found towards the top of the confirmation, right before the details of your order are listed.

 

What happens if I am running late or miss my pickup time? Can I still get my groceries?

 

We would greatly appreciate any heads up if your ability to pick up your order changes! Please contact 252-261-2756 or Admin@BFPSelfCheckout.org to let us know.

 

If I cannot pick up my order, can someone else pick up my order for me?

 

 Yes. They will need the order number to pick up your groceries.

 

I can’t pick up my groceries and I can’t find anyone else to pick up for me. What should I do?

 

Please call or email us at 252-261-2756 or Admin@BFPSelfCheckout.org as soon as possible to let us know.

 

If you know you will NOT be able to make the pickup, we would appreciate if you could notify us so we can plan accordingly to cancel your order.  You are welcome to submit a new order later for a later distribution.

 

This is also extremely helpful especially because we can only fulfill a certain number of orders for each pick up site, so if you are not able to pick up your order, we can offer the spot to another BFP Self-Checkout shopper.

 

Can I change my pickup location or day after ordering?

 

No, please choose the pickup location you are able to pick up from. We are not able to change your pickup options or reschedule your order, after it has been submitted.

 

Something I ordered last time isn’t available this time. Will it ever be offered again?

 

The shopping list may not always be the same. However, Beach Food Pantry will work to provide pantry staples, dairy, frozen meats and fresh produce each week.

 

I need something that is not offered on the shopping list. Can I make a request?

 

We’re not able to fulfill specific requests at this time, however, we value your feedback as we look to expand our offerings. Please share your suggestions with us anytime at Admin@BFPSelfCheckout.org. Doing so will only help us improve the BFP Self-Checkout experience in the future!

 

If I made a mistake on my order, how do I fix it?

 

Please contact 252-261-2756 or Admin@BFPSelfCheckout.org for any questions or concerns regarding your order as soon as possible. We cannot guarantee that we will be able to make any changes, but please contact us.

 

I didn’t receive a confirmation email. What do I do?

 

If you don't receive an email confirmation within 24 hours of placing your order, please check your junk or spam email folder.  If it is not anywhere in your email account, you can view your order history by logging in and clicking “Orders” on the left side menu.

 

If you do not find it there, please contact 252-261-2756 or Admin@BFPSelfCheckout.org.

 

How do I edit my account information?

 

After you log in, click on “Account Details” on the left side menu. Account information can be edited there.

 

How do I cancel my order?

 

View your order history, find the appropriate order, and click “cancel”. Cancellations must be made 3 business days before the pick-up date. Any cancellations after that time, please email us with the date of your order and your order number.

 

How do I reorder a previous order?

 

View your order history, find the appropriate order, and click “Order Again”. If you would like to see what else is available, click on “Shop”. Then proceed as usual. Please note, this feature does not guarantee previously ordered items are in stock. Be sure to check your cart before checkout.